Premio DEC Innovación 2017 Guudjob

MOST INNOVATIVE SOLUTION IN CUSTOMER EXPERIENCE DEC 2017

La Asociación para el Desarrollo de la Experiencia de Cliente ha otorgado este Premio Especial a la Innovación a Guudjob, valorando la tecnología como factor que impulsa la CX en las organizaciones.

+100.000

Users rate & review people´s work frequently using Guudjob

+20.000

Professionals already in the platform, available to be Rated and Recognized

+250.000

Ratings & Reviews already submitted

Enhance your Customer Satisfaction, through your Front-Line Staff

All your employees are available to get reviews. Customer has to write a professional´s name on those with no profile already. The company will get these reviews to deliver to the professional.

Guudjob Rate Review Employees Performance
Guudjob Employee Reputation

Help your Employees Build their Professional Reputation

Employees are the owners of their profiles in Guudjob. Let them built their social resume while you get real time information on their performance. Analyze promotion opportunities, training programs and ongoing insights to enhance your front-line performance.

Wow your customer, contact them in real time

Get real time alerts when things happen. Answer reviews publicly or contact your customers in private through our chat.

Real Time Marketing Guudjob
OnGoing Mystery Shopping Guudjob

Improve Customer Experience with Ongoing Surveys

Setup ongoing customer satisfaction surveys. These will show up right after your customer reviews your employees performance.

SHARE YOUR EMPLOYEES´ BEST REVIEWS ON SOCIAL MEDIA

Post in your digital assets those great reviews from your customers. Show the world how good your service is and motivate your employee. Give them the leading role publicly.

Valoraciones Guudjob en Rede Sociales
Guudjob humanize call centers

Humanize Call Center Interactions

Finally your customers see who is behind the phone. Let them give gratitude to those great professionals. Post-interaction SMS or email sent as request.

Gather more feedback on other Platforms through Guudjob

We integrate with other platforms. Take advantage of our high response ratio to drive traffic to any other feedback platforms you are already using.

Platforms Integration Guudjob

Business Cases

 MALLORCA GROUP, MADRID
+10% Sales in 6 Months
-80% Complaints Sheets

SEUR, SPAIN
+15.000 Ratings in 9 months
+ Engagement (+90% Outsourced)


ROYAL RESORTS, MEXICO

+23% Tripadvisor ratings
+5.000 Ratings in 6 months

Add some extras features

Qualify your Reviews

Qualify your Reviews

Qualify your customer´s reviews including sales codes. Those reviews are overweighted in a positive way.

One Way Push Notification

One-Way Contact with Team

All your employees will love to check their reviews in their Guudjob App. Contact them with a one-way push notification, segmented by team, area, business unit, etc.

API Integración

API Intergration

Integrate Guudjob within your own channels: Call Center, Website, App, or even your Human Resources Management Software.

Foster Customer´s Reviews with In-Store Communication