Recognition & Feedback from customer to employee
Build a Staff of Professional Employees
RECOGNIZED FOR THEIR JOB MOTIVATED, HAPPY AND ENGAGED WITH CONTINUOS FEEDBACK REPAID WITH MERITOCRACY
Boost your customer satisfaction and create a unique experience
Diagnosis
Initial analysis of the company. We understand the starting point in terms of customer experience, NPS and customer service management.
Personalized Programs
We design the recognition program that best suits the situation of your company, to increase motivation and performance.
Communication Planning
What is not communicated does not exist. We design and activate the information to impact on your business results.
Guudjob Setup
We setup the tool and Guudjob solutions to achieve your objectives. We support the upload of employees and we conduct ongoing follow up.
Customers rating regarding the performance of your employees
Detect hidden talent and reward your best employees in a transparent manner, according to the comments of customers in real-time.
Ask you customers to rate and review. Every Channel works for us.
POS | Digital Channels | Call Center | Email
Create a perfect customer experience by addressing them in real-time
Ask your customers about the overall experience, right after they have left their review from their phones. Let them be your ongoing and transparent Mystery Shopper.
Shake up your company’s business by placing the employees at its centre We believe in making good employees feel important and motivated Motivated, recognized and inspired employees mean faithful customers If you really want to transform your business, start with your people Evaluate and pay with transparency and according to merit, keeping in mind your corporative values
Wow your customers in real-time and boost their satisfaction
Receive notifications and interact with your customer in real-time. Answer all ratings or even contact the customers who have left a review directly, in seconds, and from your phone.
We are very different from the rest
We shake up the corporative business by placing employees at the centre, and by giving voice to both customers and employees.
PEOPLE FIRST
We put the professionals in the center, with direct and relevant information for them
LISTEN TO EVERYBODY´S VOICE
Give voice in an open and democratic way to your customers, non customers, employees and manager
ALL IN ONE
A successful methodology, valuations, acknowledgements, performance evaluations and feedback
IN REAL TIME
An agile process that provides for direct delivery of information to avoid wasting time in any bureaucratic process
FOCUSING ON THE POSITIVE
We change the employee’s negative perception of feedback by putting it in a positive perspective
NON INTRUSIVE
It allows for an increased voluntariness on the push information collecting impact, without incentives.
