THE DIGITAL EMPLOYEE ENGAGEMENT PLATFORM FOR HOSPITALITY AND RESTAURANTS
Reduce turnover and absenteeism while boosting sales by building a motivated and productive team
Reach all your professionals, even without email, and get them to participate from their own cell phones.
Make the best decisions to improve productivity and business motivation thanks to the data generated by your employees and customers.
Reduces Talent Turnover and Absenteeism
Differentiate yourself through Service Excellence
Save by attracting and retaining the best talent
Increases Sales and Productivity for Everyone
With Guudjob, customers can review and recognize the good work of the professional who has served them in 3 clicks. A feedback that goes directly to the employee, to improve.
Detect hidden talent to place them in the right position and allow your restaurant managers to receive real-time alerts to respond to your customers on behalf of the restaurant.
Digitalize you customer service in your hospitality business.
Hospitality professionals don’t usually stay in our restaurant for the rest of their lives. So help them grow and they will work three times as hard during their working life with us.
All the reviews received by the client will be their social CV when they leave your company, helping them to build trust and future reputation after leaving your restaurant or hospitality business.
Guudjob helps you to attract better talent by offering something different and ensuring their effort during their working life with your business. We all win!
The customer experience starts with a great experience with the staff that has served you. Let’s take advantage of this moment to leave a review of the restaurant on Google Business or Tripadvisor.
Either you are different or you are cheap, so take advantage of the moment of valuation of an employee’s work to ask him about his overall experience, your protocols or if he has been offered the day or dish that has the highest margin.
Increase cross-selling and upselling thanks to the daily audit of your customers on the service and sales protocols to achieve maximum profitability of the business.
The customer is tired of satisfaction surveys, for this reason we turn the process around and put people first and then the company, substantially improving response rates.
Restaurant managers or customer service managers will receive real-time alerts in case of a bad customer experience.
At Guudjob we give you the option to reply from your own mobile device directly to the customer on behalf of the company.
It is likely that the customer will still be seated when they leave their experience. By having to register and with 75% of registrations via Facebook or Gmail, the manager will be able to identify the client by the client’s photos.
Reach out, surprise him/her and build a loyal customer for life. Has he/she left? Chat with him/her.
Give your employees a voice with the digital suggestion box that allows you to collect ideas for improvement, recurring customer requests, report incidents on the premises, solve human resources doubts or whatever you want.
Configure it to be anonymous or private, and send the information to the administrator of your choice for the management of these suggestions.
Implement a mobile corporate social network to communicate with all your employees, give them a voice and listen to them. Create rooms for restaurants or groups, forums to generate ideas or contests, official channels to inform them of new developments, news or new protocols.
Send video or text communications, or with attached documentation, segmented by restaurants, groups or other variables.
Launch surveys to your employees to measure the work environment, listen to their ideas in private or ask whatever you want, whenever you want.
Enable recognition among colleagues in your restaurants based on your corporate values or specific behaviors.
Detect talent and ambassadors of your corporate values, key information to activate corporate culture programs, recognition and awards.
Give internal visibility and motivate groups that are not in front of the public, such as kitchen or cleaning staff. We all add up in the restaurant and hospitality industry. Let’s give them visibility to demonstrate their talent.
Allows your restaurant managers to continuously evaluate the performance of each professional, easily and from their own cell phone, to achieve maximum productivity.
Detect talent with a meritocratic and transparent model of evaluation of soft skills, where employees give quarterly feedback to colleagues.
Differentiate yourself by establishing service protocols that the manager of each restaurant will evaluate each employee on a monthly basis.
What you don’t measure, you can’t improve. Send segmented surveys to your employees to measure the work environment, employee experience or ask them anything you want before making a decision.
Involve your entire team with segmented surveys. Program them, send them to their own home phone and then collect the results privately or anonymously.
Analyze which restaurants, groups or gender are more demotivated or create an Off-Boarding system to ask for the reasons for their departure, in an orderly and digital way.
Invite them to an event and collect confirmation from attendees.
With all the data generated by employees and collected by your managers, send out micro-training pills externally or created by you to help them be better every day.
Do you have a new customer service protocol, new management or collection tools? Record it with your own cell phone and send it to the different groups.
Measure those who have consumed the content and launch quizzes to ensure understanding of the content.
There is no time to waste. Welcome new people before they even enter. Tell them the history of your business, culture and values to make them feel identified. Send them the contract and introduce them to their colleagues.
Train them on food handling, inform them about the service protocols and teach them the tools they will use in their day-to-day work. Organize your own itineraries for groups or restaurants.