THE DIGITAL EMPLOYEE ENGAGEMENT PLATFORM FOR HOTELS & RESORT
Motivate your professionals, boosting their productivity, reducing talent turnover. Create a differential customer experience thanks to them, increasing your online reputation and sales.
Reach all your professionals, even without email, and involve them in the day-to-day running of the company
Improve the customer experience and your employees, thanks to the DATA generated by them in a daily basis. Making decisions with data is easier.
Humanize and Improve the Customer Experience
Attract the Best Talent to the Hotel and Build Loyalty
Listen During the Stay Experience and React
Measure and Increase Sales and Productivity for Everyone
Why wait until the end of the stay to know the customer experience? It allows guests to leave feedback during their stay by rating the service received from each employee in 3 simple clicks and from your own cell phone.
The customer scans a QR, looks for the professional and rates from 1 to 5 the service received. A feedback that goes directly to the employee, humanizing the experience, motivating and helping them to improve.
It detects hidden talent to place them in the right position and allows hotel managers to receive real-time alerts so they can respond to customers on behalf of the hotel.
Welcome to easy, real-time customer experience management.
Knowing that these reviews will be theirs when they leave the hotel, motivates them to work hard and with the utmost excellence, as they are building their future reputation.
Helping them to grow professionally with Guudjob’s Review, will allow you to attract the best talent by differentiating yourself from the working conditions offered by other hotel chains.
We all win, the collaborator by striving to gain future professional reputation, and the hotels by generating a memorable customer experience, detecting and retaining talent.
Businesses are people. In fact, 21% of reviews on Google Business cite professionals. Let’s take advantage of this situation.
With Guudjob you can get those who live a good experience during their stay, to leave a review of the overall experience with the hotel after evaluating that professional.
The customer is tired of the “Help us improve, fill out this survey”, however the customer wants to help the professional who has done a good job with his job recognition.
Take advantage of this moment to launch surveys segmented by areas within the hotel to ask about the experience so far, about the facilities, ask for suggestions or simply to hear if they have been offered this month’s offer.
Make sure that the protocols are complied with from the customer’s point of view, to generate a unique and differential experience.
Your hotel staff has a personal cell phone. With Guudjob you can finally communicate with all employees in a segmented, agile and simple way.
Create groups by hotels, departments, areas or groups to enhance communication and participation, involving them in the development of the business.
Record a video from your own cell phone and send it to be seen, create forums to generate ideas or contests, congratulate the best of the month, inform them of news or new service protocols. Whatever you want.
Forget about Whatsapp and start collecting participation and interaction data to identify the most engaged professionals.
Activate peer recognition programs based on your corporate values or behaviors to motivate, spot talent and create a unique culture.
Attract talent and build loyalty with an awards program, emotional incentives or company culture ambassadors.
Give colleagues a voice to give visibility in a positive way to hidden talent and break down silos between departments. Don’t let good work go unnoticed.
The main cause of stress in the hotel industry is not knowing your objectives. Why wait until the end of the year to measure and improve. Democratize feedback continuously and for all employees.
With Guudjob you can activate evaluations of soft skills, protocols, leadership models, performance or whatever you need to increase productivity.
Differentiate yourself from other hotels with an evaluation system where managers and area leaders can audit their employees easily and from their own cell phones, to achieve maximum productivity and service excellence.
Detect talent with a meritocratic and transparent model.
Make your employees feel important by asking them about decisions in your company. With Guudjob you can launch surveys segmented by area, department, hotel, resort, gender, group or whatever you want to understand what they think.
Measure the work climate on a quarterly basis, the eNPS or whatever you want. Hotel managers or administrators launch the survey anonymously or privately. Employees answer from their own phone.
Draw conclusions and improve your business every day. Is there anything more democratic?
It is not possible to provide face-to-face training to everyone. That’s why in the Netflix era, with offshore teams eager to improve as a professional, Guudjob allows you to send segmented video, text, document or image pills so that they can improve every day.
Democratize training: Do you have a new service protocol, a new tool or machine, new visual material arriving in the hotel? Inform and train them from their own mobile.
Find out who has consumed them and who has approved the training.
With all the data generated by employees and customers, you will be able to detect opportunities for improvement and send them training content.
Who better than the professionals facing the public to give their opinion on how to improve?
Guudjob’s Digital Mailbox allows you to collect ideas for improvement, transfer customer requests, report incidents in rooms or common areas or solve HR doubts. Whatever you want!
Configure it to be anonymous or private, and the information will be sent to the administrator that you establish for the management of these suggestions.
Create a good employee experience from day one, even before they join.
Tell them the history of your company, your values, your culture, who their colleagues will be, send a welcome message, inform their colleagues of their arrival, show them their workplace, etc…
There is no time to waste. Train them on food handling, inform them about service protocols or teach them the tools they will use in their daily work. Organize your own itineraries for groups or hotels.