There is only one way to make your customers fall in love with your business, and this is to achieve excellence in service. Allow monthly performance audit from you managers to your stores, areas or companies, as well as each professional. Analyze if the established objectives and protocols are met.
Analyze if operational excellence is met at your store or locations. Allow managers to evaluate the quality of the service in a simple and continuous way. Forget about paper, emails and other boring reports and allow them to do it from their own cell phone.
