Marketing and operation solutions

Increase sales by promoting the interaction of your customers with your employees, the visible face of your company.

Promote the interaction with your customers

Operative excellence at the selling points

Sell more through your professionals

Sell through your professionals

Humanize and motivate call centre

Further ratings in other platforms

Promote engagement with your employees

Corporations are people and their employees are their visible face. The simple fact of letting the customers call them by their name and leave them personal feedback and acknowledgements humanizes and improves the relationship between customers and employees, and builds memorable experiences.

Achieve Excellence on Service at the Selling Point

Exposing the professionals to evaluations from the customer increases their performance and motivation. It helps you identify both the problems and the best employees, in order to motivate and reward them. Reach operative excellence by having a motivated and engaged team, and analyze which shops, departments, or branches are doing a better job.

+33%

Professional productivity increase

Source: Estudio Universidad de Navarra 2018

+10%

Real sales increase by client loyalty and rotation

Source: Real Case Guudjob 2018

+5,3%

Retention of customers after interacting with call centre

Source: Real Case Guudjob

Selling more from your teams

Your employees are the visible face of your company, which is why it is important to reward and highlight them, not only for selling a lot, but for THE WAY they do it. Gain your client’s loyalty by using coupons and discounts for cross selling and interact with them in real-time, rewarding those who help you the most with their evaluations.

Humanize and motivate your call centre

Humanize the relationship with your call centre team. Allow your platform to send an email or sms to the client with a photo and data of the agent involved in the conversation so that the client may acknowledge and evaluate his/her work directly. This will enhance and highlight his/her motivation and reputation within the company. Create monthly rankings of the best agent in real-time, as appreciated by the customers in a transparent way.

Improve your grades in other Rating platforms

Take advantage of the good impressions caused in your customers and ask those who have maintained a satisfactory interaction with someone in your team to leave an additional review in a platform of your choice (Tripadvisor, Booking, Google Business…).