THE DIGITAL EMPLOYEE ENGAGEMENT PLATFORM FOR RETAIL & STORES
Create a differentiated customer experience with your employees while reducing turnover and absenteeism and increasing sales, building a motivated and productive team.
Finally give employees a voice, get them involved in the day-to-day running of the company, triggering their engagement.
Join the wave of transparency and meritocracy, analyzing data to boost the productivity and motivation of your employees.
Reduces Talent Turnover and Absenteeism
Differentiate yourself by creating a WOW Customer Experience
Save by attracting and retaining the best talent
Increases Sales and Productivity for Everyone
Customer to Employee Review
Yes, finally, thank you forms. What motivates your employees more than receiving feedback and recognition from their customers?
Humanize the relationship between customer and employee, triggers customer loyalty, increasing the average ticket, while your employees improve thanks to this feedback.
Detect hidden talent for your incentive policies, recognition or promotion policies from the most truthful voice. Your customers voice.
Today’s employees are not with us for life. Giving them the possibility to build their professional reputation to grow, thanks to customer reviews, increases their performance and productivity.
This information will be available to them in Guudjob Review App, being their recommendation sheet when they leave the company.
We help you to attract better talent, by offering different conditions from the competition and thus ensuring their effort during their working life with your stores. We all win!
Online Reputation. Google Business References
The customer is tired of “Help us improve, fill out this survey”, when in reality they want to help the employee over the company. Just look at the fact that almost 23% of the reviews on Google Business cite people.
Let’s take advantage of this moment to immediately after evaluating the work of the professional, leave a review of your store on Google Business or Tripadvisor.
Gain online reputation of your business thanks to your professionals.
Customer Service Surveys
You have a business of experiences. For this reason we invite you to ask your customer about the overall experience in order to improve.
The customer is tired of satisfaction surveys, for this reason we turn the process around and put people first and then the company, substantially improving response rates.
Take advantage of an employee’s job evaluation moment to ask them about their overall experience, your protocols or if they have been offered the offer of the day or the product that has the highest margin.
Increase cross-selling and upselling thanks to the daily audit of your customers on service and sales protocols to achieve maximum business profitability.
Your store managers or customer service managers will receive real-time alerts in case of a bad customer experience.
At Guudjob we give you the option to reply from their own mobile device directly to the customer on behalf of the company. Either with a public response or chatting with him/her.
Surprise him/her and build a loyal customer for life.
Digital Suggestion Box
Make your employees feel important, being able to give their opinion, offer business improvements, propose ideas or report incidents in stores with agility.
Configure it to be anonymous or private, and send the information to the administrator of your choice for the management of these suggestions.
In a short time you will discover which employees, stores or groups are more proactive and engaged, thanks to their participation with Guudjob’s Suggestion Box.
Internal Communication & Corporate Social Network
Finally you will be able to reach all employees, allowing their easy participation in the company’s communication. A key step to trigger engagement and participation.
Launch segmented messages to groups, stores or departments, in video, text or images. Create private, official or participation rooms for everyone.
Create idea contests, challenges, news rooms, official announcements, new service protocols or simply entertainment rooms.
Measure the views and engagement of each publication to improve your company’s internal communication. Detect the most engaged and participative employees.
Activate the tools to “catch people doing something right”. Don’t just say, good job, allow colleagues to issue direct and public acknowledgements to peers.
Create a unique culture while internalizing corporate values and associated behaviors, detecting hidden talent and ambassadors of your values in a meritocratic way.
Give visibility to all groups, without discrimination and all thanks to the voice of your professionals.
Continuous Feedback and Performance Appraisal
Without feedback there is no improvement. Something that used to be only for a few, is now possible to reach all professionals in stores, replenishment, warehouses, delivery and of course central offices.
With Guudjob you can activate continuous and agile performance evaluation models, measure protocols, evaluate soft skills or establish leadership models.
All from your personal cell phone, you will self-evaluate, give and receive feedback to improve, establishing development plans for everyone.
Detect talent with a democratic and transparent model, differentiate yourself from the competition by establishing service protocols that the manager of each store will evaluate each employee on a monthly basis.
Segmented Employee Surveys
Ask in a regular basis. Give your employees a voice with Guudjob’s segmented surveys. Key information to activate solutions to their demands.
Inform and invite to events or training sessions allowing employees to indicate their attendance. Program check lists for opening and closing of the store.
Measure the work climate with continuity, employee experience or ask them anything you want before launching any activation. Send them to their own home phone and then collect the results privately or anonymously.
Ask how they joined the company or the reasons for their departure. Everything agile and with information available for detailed analysis.
Training and continuous improvement
The best training is undoubtedly classroom training, but it is not available to everyone. This way we offer you the best solution to send video and documentation in a segmented way to all employees.
Record yourself on video, select content from the Internet or send the classroom training that a few have enjoyed, so that they can consume it when and where they want.
Analyze who has taken them and passed the post-test.
It is estimated that it takes a retail professional 3 months to become productive. This is something we cannot afford. That’s why you need to generate content itineraries for them to learn the tools, the service protocols, understand who is who, sign the documentation, etc…
Generating a good initiation experience will help you to retain talent and reduce turnover while gaining productivity. And this is what our Retail Employee Engagement Platform does.