CUSTOMERS RATE AND REVIEW YOUR EMPLOYEES’ WORK
Activate thank you sheets and collect direct customer feedback to increase motivation.
Allow your customers to value and recognise the good work of your employees
WHY DO COMPLAINT FORMS EXIST AND NOT THANK YOU FORMS?
It’s like Tripadvisor or Yelp, but for you Employees’ Performance
IMPROVE CUSTOMER EXPERIENCE AND SERVICE QUALITY THROUGH YOUR FRONTLINE STAFF
Let’s be honest, have you ever filled out one of those “Help us improve” surveys? And if you have … did you think it was a memorable experience? In Guudjob we put people in the center so that customers can rate the good work of those who serve them individually, helping them stand out and improve. It’s a simple and fast process from your own phone (web or app).
Ask customer and non-customers to rate your employees, regardless of the channel.
POINT OF SALE | DIGITAL CHANNELS | CALL CENTERS
Advanced Review
YOUR CUSTOMERS BECOME YOUR MYSTERY SHOPPERS. ASK THEM ABOUT THE OVERALL SERVICE AFTER THEIR RATING
Ask further questions after your customers leave a review to an employee. Improve customer service with ongoing information just on your phone.
Real-time response
SURPRISE YOUR CUSTOMERS BY REPLYING TO THEIR COMMENTS IN SECONDS
When was the last time a company listened to you, thanked you or responded to a complaint?
Respond to all your customers and get alerts on negative feedback to turn bad experiences around in real time.
Future Employee’s References & Reputation
LET YOUR EMPLOYEES BUILD THEIR PROFESSIONAL REPUTATION
Employees own their profiles at Guudjob: reviews from their customers will be part of their CV. While they work for you today, they are building their professional reputation for tomorrow.
Help them improve their professional portfolio and they will be motivated to work with you. On the other hand, you can analyze who are the best members of your team, and identify opportunities for promotion, training, and continuous improvement. We all win!
REVIEWS IN SECONDS
Communicate the URL of your company and allow your customers to RATE and REVIEW the good work of your frontline staff in 3 simple steps.
SHARE YOUR BEST REVIEWS ON SOCIAL MEDIA
Raise the motivation of your team by publishing ratings from your customers, describing about the excellent service offered individually. Prove that you are a different company thanks to your professionals.
INTEGRATION WITH OTHER PLATFORMS
We are complementary with other feedback collection systems, or third parties solutions.
API INTEGRATION TO YOUR OWN MEDIA
Integrate Guudjob in your web or app. We have a public API to work together as a ‘white label’.
WE INNOVATE ON HOW TO IMPROVE CUSTOMER EXPERIENCE
If you talk about putting the employee in the center, start with employees and then go to the general feedback
MOBILE EXPERIENCE
With the convenience of interacting from your own device, with confidence and saving costs
DIRECT FEEDBACK
Accelerate your processes sending feedback directly to your employees. Face transparency.
INTERACTÚA CON CLIENTE
Los clientes están registrados, por lo que sabes quién ha hecho cada valoración y puedes interactuar con ellos
QUANTITATIVE & QUALITATIVE INFO
Your customers rate from 1 to 5 and have to leave a comment. Trust us, they love to do it.
ALL EXPERIENCES
Measure your customers’ feelings. Even those who leave without buying and your own employees’ experience
CUSTOMERS & PEERS
Discover your customers and employees experience;
